Tuesday, January 18, 2011

deal of the century...

I am still reeling over the deal of the century received by a customer at the spring shop on Tuesday.....

As a consumer, how many places can you go to, if any where you walk in with a problem, speak to one person, wait 90 seconds to have it fixed, then pay $5 for it!

The problem and solution, in depth....

Auto garage door spring breaks, auto garage door doesn't work, manually work garage door till someone has the time to get spring fixed. Find spring fixer. Come into spring shop after Christmas when everyone has jobs to do and get in queue. Speak to competent Dutch owner/engineer who fixes the problem by bending up a new end to the spring in 90 seconds flat. No call out fee, no empty promises of prompt arrival to an agreed appointment, no lag time, no bill that will take you another year to pay off, i.e. NO bullshit...

What a PR exercise. Clayton's Dutch owner ''could'' have taken job sheet out, made customer wait a week to collect, (lots of manual garage door opening), lost job due to busyness and post Xmas workplace blues and to complete the experience, taken 90 seconds to do the job and charge a minimum one hour labour fee costing the customer easily and plausibly $50.

That is what I call service.....

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